SaaS Subscription Cancellation Policy
Terms governing subscription cancellations, recurring billing termination, data export grace periods, and merchant support contact details.
Compliance Navigation:
Table of Contents
1. SaaS Subscription Cancellation Policy Overview
2. How to Submit a Cancellation Request & Deadlines
3. Account Access & 30-Day Data Export Grace Period
4. Cancellation Initiated by Roxan Labs
5. Registered Physical Office & Merchant Support Desk
Need help cancelling?
Our account management team can guide you through data export and cancellation.
Contact Cancellation Desk1. SaaS Subscription Cancellation Policy Overview
At Roxan Labs ("Company", "We", "Us", or "Our"), we respect your business flexibility. This Cancellation Policy governs the terms, timeframes, and tenant procedures for cancelling recurring Software-as-a-Service (SaaS) subscriptions, monthly hosting modules, or enterprise platform agreements.
2. How to Submit a Cancellation Request & Deadlines
To prevent automatic subscription renewal for the subsequent billing cycle:
A. Submission Deadline (24–48 Hours)
Cancellation requests must be submitted at least 24 to 48 hours prior to your scheduled recurring billing renewal date via the client portal, email, or WhatsApp support desk.
B. Methods of Cancellation
1. Dashboard Self-Service: Click "Cancel Subscription" inside your account billing settings.
2. Support Desk Request: Email info@roxanlabs.com or message WhatsApp +92 318 1169320.
3. Account Access & 30-Day Data Export Grace Period
What happens to your account and data following subscription cancellation:
Active Access Through Current Paid Period
Upon cancellation, you retain full operational access to your tenant dashboard until the final day of your paid billing term. No further recurring payments will be billed.
30-Day Data Export Grace Period
Subscribers receive a 30-day grace period to download all raw database records, customer contacts, invoice histories, and system logs in standard CSV/JSON format.
Permanent Tenant Purge After 30 Days
Following 30 days of account inactivity, tenant database instances are permanently purged from our servers in compliance with data privacy standards.
4. Cancellation Initiated by Roxan Labs
Roxan Labs reserves the right to suspend or cancel subscriber tenant accounts in cases of:
• Severe violation of our Acceptable Use Policy (e.g. bulk spamming via WhatsApp CRM, illegal device locking).
• Non-payment of subscription invoices past the 7-day grace period.
• Regulatory directives or legal compliance mandates.
5. Registered Physical Office & Merchant Support Desk
For cancellation confirmation, billing inquiries, or data export assistance:
Registered Physical Office Address:
Shop No. G-35, KN Gohar Green City, Behind Malir Court, Karachi, Pakistan
Official Phone / WhatsApp Contact:
+92 318 1169320
Official Support Email:
info@roxanlabs.com