ROX CUSTOMER SUPPORT SUITE

Intelligent Customer Support: Powered by AI & Perfected by Humans

Choose the ideal support architecture for your business. Deploy autonomous 24/7 AI agents for instant ticket resolution, or empower your human support team with a collaborative omnichannel helpdesk.

SUB-PRODUCT #1 • AUTOMATION

AI Customer Support Agent

24/7 Autonomous Ticket Resolution & Multilingual Agent

Trained on your knowledge base, PDFs, and website to resolve 78%+ of repetitive queries instantly with zero human intervention.

24/7 instant response across WhatsApp, Web Chat & Email

One-click knowledge base ingestion (PDFs, Notion, URLs)

Native support for 95+ languages (English, Urdu, Arabic, etc.)

Tool calling API: checks live orders & ERP data dynamically

Smart escalation with 2-sentence AI summary for human agents

Explore AI Customer Support

SUB-PRODUCT #2 • HUMAN HELPDESK

Manual Customer Support Desk

Omnichannel Multi-Agent Inbox & Collaboration Desk

Centralize multiple support agents handling WhatsApp, Live Chat, and Email with collision detection, SLA response timers, and canned macros.

Unified shared inbox for WhatsApp, Live Chat, Email & Social

Agent collision detection prevents duplicate customer answers

SLA response count-down timers and auto-escalation flags

Private internal notes and agent mentions (@teammate)

Agent performance dashboards, leaderboards & CSAT analytics

Explore Manual Customer Support

THE POWER OF HYBRID SUPPORT

Better Together: The Perfect AI + Human Support Harmony

Combine both systems for maximum operational efficiency: Let Rox AI Support autonomously resolve 78% of incoming volume immediately, and route VIP or complex inquiries into your Manual Support Desk with zero friction.

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