Shipping & Electronic Delivery Policy

Information regarding cloud software account provisioning, electronic delivery terms, instant license dispatch, and merchant compliance for Roxan Labs.

Effective Date: August 21, 2026

Instant Electronic Delivery

Compliance Navigation:

Terms & Conditions Privacy Policy Return / Refund Policy Shipping Policy Cancellation Policy

Table of Contents

1. Digital Shipping & Delivery Policy Overview

2. Delivery Timelines & Account Activation

3. Delivery Confirmation & Receipt of Access

4. Non-Receipt of Access Credentials & Technical Support

5. Registered Merchant Office Address & Contact Info

Need delivery assistance?

Contact our setup architect desk for enterprise cloud account provisioning.

Architect Onboarding Desk

1. Digital Shipping & Delivery Policy Overview

Roxan Labs ("Company", "We", "Us", or "Our") is a software engineering company providing cloud-hosted Software-as-a-Service (SaaS) products, multi-tenant web platforms, and mobile security applications.

100% Digital Electronic Delivery

All products and services sold through roxanlabs.com are delivered electronically via internet cloud access. No physical items, packages, or hardware are physically shipped through courier services. Consequently, zero physical shipping costs or customs handling charges apply.

2. Delivery Timelines & Account Activation

Electronic fulfillment schedules vary depending on the tier of service or software license purchased:

Instant SaaS Provisioning (0–15 Mins)

Standard subscriptions (e.g. WhatsApp Smart CRM, Rox Khata, tools access) are activated automatically upon payment confirmation. Login credentials and tenant API keys are dispatched immediately to your registered email and WhatsApp.

Enterprise Setup (24–48 Business Hours)

Dedicated enterprise deployments (e.g. Rox Shield IMEI locker server installation, Rox Edu multi-campus database migration, ISP Radius billing integration) are configured and delivered within 24 to 48 business hours by our engineering team.

3. Delivery Confirmation & Receipt of Access

Upon successful payment, subscribers receive digital confirmation containing:

• Official Digital Tax Invoice / Payment Receipt.

• Tenant Dashboard URL & Secure Login Admin Credentials.

• API Authorization Keys & Documentation Access Links.

• Direct Support Contact Information for Onboarding Assistance.

4. Non-Receipt of Access Credentials & Technical Support

If you do not receive your digital activation email or login credentials within 15 minutes of payment completion:

1. Check your email inbox spam, junk, or promotional folders.
2. Verify that the email address specified during checkout is correct.
3. Contact our 24/7 technical architect desk via WhatsApp (+92 318 1169320) or email (info@roxanlabs.com) for immediate activation support.

5. Registered Merchant Office Address & Contact Info

For delivery inquiries, merchant verification, or enterprise deployment requests:

Registered Physical Office Address:

Shop No. G-35, KN Gohar Green City, Behind Malir Court, Karachi, Pakistan

Official Contact Phone / WhatsApp:

+92 318 1169320

Official Support Email:

info@roxanlabs.com